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If you have an issue or question that requires immediate assistance, please check our Frequently Asked Questions section. If you can't find the answer there, feel free to contact us at info@e2e4.co. We will get back to you as soon as possible!
Pre Sale Questions
Products (Materials, Manufacturing Process, Durability, etc.)
Our products are made using high-quality materials. For example, the Velvet L3 chair is upholstered with velvet fabric, which is both soft to the touch and visually appealing. Each piece of furniture is produced with durable and long-lasting materials to enhance durability. The design process focuses on improving user experience, with great attention to detail.
Orders & Shipping (Delivery Time, Return Policy, Shipping Fees, etc.)
Orders are processed and shipped within 3-5 business days. Shipping time may vary depending on your delivery address. We ship to many countries across Europe, and shipping is free for orders over a certain amount. You can return your product within 14 days, provided it is unused and in its original packaging. Custom-made or personalized products are non-returnable. If your order arrives damaged, please contact us within 24 hours to initiate the return process.
Payment Methods (What Payment Options Are Available?)
We offer various payment options on our website: Credit/Debit Card, PayPal, and Bank Transfer. Currently, we do not offer installment payment options.
Care & Usage Recommendations
To ensure the longevity of your furniture, regular maintenance is important. For velvet-upholstered products, you can clean them with a damp, soft cloth. Wooden surfaces should be wiped with a damp cloth and immediately dried. Our products are designed for indoor use, and their lifespan may be shortened if used outdoors.